PRIVACY POLICY
1. Compliance with regulations regarding the protection of personal data
In accordance with the provisions of the General Regulation EU 2016/679, of April 27, Data Protection (hereinafter "RGPD") and in its development regulations, we inform you that the personal data that users provide through our registration forms during your browsing through our Websites will be incorporated into a personal data file
This privacy policy is an integral part of the Legal Notice, where the conditions of use are established. Access and navigation on the Website, or the use of its services, implies acceptance of the general conditions (and therefore of the Privacy Policy and Cookies Policy).
2. Who is responsible for the treatment of your personal data?
The person in charge of the personal data you provide is:
Holanda Tropic Yumbo (hereinafter the Data Controller)
Address: Calle Denmark 5, 15, 35100, San Bartolomé de Tirajana.
The data incorporated into the file will be treated confidentially and with the level of protection required by the RGPD, and the legislation that develops it at all times, for the type of data requested in the forms.
You can contact and communicate with us at the email address [reservas@holandatropic.com] or through direct contact with the establishment, which is provided on the Website.
We reserve the right to modify or adapt this Privacy Policy at any time. We recommend reviewing it, and if you have registered and access your account or profile, you will be informed of the modifications.
3. What data do we collect through the Website and our establishment?
We only collect those personal data that are necessary to develop normally the contractual relationship with our clients, to be able to provide the contracted service in the best conditions and to send you commercial offers that, according to the information you provide us or that are derived from the relationship with you, they may be of interest to you.
Likewise, we collect personal data that, in compliance with current legislation, we are obliged to communicate to the Security Forces and Bodies.
Data that could be considered personal, such as your IP, the operating system or browser you use, and even the duration of your visit, could be treated, although always in a way that guarantees your anonymity, for example in a way that is different from other data that allow users to be identified.
4. For what purpose do we process your personal data?
The data you provide will be used by the Data Controller for the purposes of:
Provide the requested service in the best conditions, answer your requests or process your orders.
Answer your requests, queries or requests.
Provide information by electronic or telephone means about your request.
Request your assessment of the quality of the service provided and thus improve the service.
Send you, mainly by electronic means, commercial or event information that you have requested, that are closely related to the contracted services or for which we have your express and specific consent.
Analyze and improve the Website, as well as the services we provide to our clients.
Relate to you through social networks and create a community of followers who can be informed of news and benefit from special offers.
Manage the administrative, communications and logistics services performed by the Responsible.
Carry out billing and control and collection management.
Processing of applicable taxes, tributes and rates.
5. What is the legitimacy for the treatment of your personal data?
The legal basis for the treatment of personal data is, in relation to contracted services, the existence of a contractual relationship between the Data Controller and the client, and in other cases, the express and specific consent of the owner of Personal information.
In the case of data processing within social networks, the legal basis for the treatment is the acceptance of the conditions of use of those social networks, and in accordance with their Privacy policies:
- Facebook: http://www.facebook.com/policy.php?ref=pf
- Instagram: https://help.instagram.com/155833707900388
- Twitter: http://twitter.com/privacy
- Linkedin: http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
- Pinterest: https://about.pinterest.com/en/privacy-policy
- Google: http://www.google.com/intl/es/policies/privacy/
6. How long will we keep your personal data?
Your personal data will be maintained by the Data Controller as long as there is a contractual relationship or service pending to be provided, or while the parties remain linked and the maintenance of the data by the Data Controller is justified.
For the purposes of the foregoing, you may disassociate yourself from the Data Controller, communicating your interest in deleting or ceasing to use your personal data.
The personal data processed for each purpose will be kept for the legally established periods. Likewise, the necessary personal data will be kept as long as the possible legal actions that the parties may exercise have not prescribed.
The data processed will be kept as long as the legal terms referred to above do not expire, if there is a legal obligation to maintain it, or if there is no such legal term, until the interested party requests its deletion or revokes the consent granted.
We will keep all the information and communications related to your reservation, purchase or provision of our service, as long as there are amounts pending payment by any of the parties, or the guarantees of the products or services last, to attend to possible claims.
7. Is your data transferred or communicated to third parties?
Your personal data will not be transferred to third parties, except legal obligation. Specifically, they will be communicated to the State Tax Administration Agency and to banks and financial entities for the collection of the service provided or the product purchased.
Likewise, the data will be communicated to those in charge of the treatment strictly necessary for the management and correct execution of the contractual relationship or the requested service.
In case of purchase or payment, if you choose an application, website, platform, bank card, or some other online service, your data will be transferred to that platform or processed in its environment, always with maximum security.
When we order it, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a service provision contract that requires them to maintain the same level of confidentiality and privacy as we do.
Any international data transfer when using applications or digital platforms of companies in the United States of America, will be protected by the protection provided by the Privacy Shield agreement, which guarantees that US companies comply with European data protection policies regarding privacy .
8. What rights do you have in relation to your personal data and how can you exercise them?
In relation to the personal data you provide us, you have the right to:
- Know if we are treating your data or not, and what data is being processed.
- Access your personal data.
- Request the rectification of your personal data if they are erroneous or inaccurate.
- Request the deletion of your data if you want to revoke the consent granted, or do not want us to keep your data, or consider that it is no longer necessary for us to keep your personal data for the purposes for which they were provided, in which case we will only retain those data that we are obliged to maintain by legal obligation.
- Request the limitation of the treatment of your data to only part of the data or for only some types of treatment, in which case we will only keep those data that we are obliged to maintain by legal obligation.
- Request that you provide your own data, which will be done in a structured format, in common use or machine readable. When appropriate, you will have the right to request that we deliver your data to the new data controller that you indicate.
- Submit a claim to the Spanish Data Protection Agency or the competent control authority in the event that it considers that we have breached our obligations as responsible for the processing of personal data.
- Revoke consent for any treatment for which you have given your consent.
You can exercise at any time your rights of access, rectification, cancellation, opposition and portability, or any other right set forth in the preceding paragraphs regarding the processing of your personal data, by sending a written notification, attaching a photocopy of a document proving your identity, to the email address [reservas@holandatropic.com].
We have specific forms for the exercise of your rights and you can request them by email. If you prefer, you can use the specific forms prepared by the Spanish Agency for Data Protection. These forms must be electronically signed or accompanied by a photocopy of a document proving your identity. Likewise, you can act through a person who represents you, for which it will be necessary to also provide a copy of the document that proves the identity of the representative, or that the request be signed electronically.
It depends on the right, but in a maximum of one month from your request, and two months if the subject is very complex and we notify you that we need more time.
Our desire and priority is to protect the personal data of our clients as much as possible and respect their will regarding the treatment that is made of them, so we encourage you to contact us for any questions or clarifications you may have, to exercise any of your rights, or to make any complaint you may have in relation to the treatment we make of your data at all times. For the purposes of the above, you can contact us by email at the address indicated in the preceding paragraphs.
9. Do we treat cookies?
Cookies allow us to make your browsing on the Website more efficient, at the same time that it provides us with information that allows us to improve the Website. You can consult the cookie policy in the corresponding link from the beginning of the Website, and it includes the type of cookies we use.
10 What security measures do we adopt to protect your data?
We are pleased to inform you that you can rest assured regarding the protection and security of your data.
We have adopted an optimal level of protection of the personal data that we handle, and we have installed all the means and technical measures at our disposal according to the state of technology to prevent loss, misuse, alteration, unauthorized access and theft of data. personal of our clients.
We will inform you of any incident or breach of security that may affect your personal data, apart from taking the appropriate measures to, where appropriate, mitigate any damage or harm that may be caused by the owners of the data.
Holanda Tropic
Legal notice
POLÍTICA DE COOKIES
Una Cookie es un fichero que se descarga en su ordenador al acceder a determinadas páginas web. Las cookies permiten a una página web, entre otras cosas, almacenar y recuperar información sobre los hábitos de navegación de un usuario o de su equipo y, dependiendo de la información que contenga y de la forma en que utilice su equipo, pueden utilizarse para reconocer al usuario.
Las cookies son esenciales para el funcionamiento de internet, aportando innumerables ventajas en la prestación de servicios interactivos, facilitándole la navegación y usabilidad de nuestra web.
La información que le proporcionamos a continuación, le ayudará a comprender los diferentes tipos de cookies:
TIPOS DE COOKIES
- SEGÚN LA ENTIDAD QUE LAS GESTIONE
- Cookies propias. Son aquellas que se recaban por el propio editor para prestar el servicio solicitado por el usuario.
- Cookies de tercero. Son aquellas que son recabadas y gestionadas por un tercero, estas no se pueden considerar propias.
- SEGÚN EL PLAZO DE TIEMPO QUE PERMANEZCAN ACTIVADAS
- Cookies de sesión. Recaban datos mientras el usuario navega por la red con la finalidad de prestar el servicio solicitado.
- Cookies persistentes. Se almacenan en el terminal y la información obtenida, será utilizada por el responsable de la cookie con la finalidad de prestar el servicio solicitado.
- SEGÚN SU FINALIDAD
- Cookies técnicas. Son las necesarias para la correcta navegación por la web.
- Cookies de personalización. Permiten al usuario las características (idioma) para la navegación por la website
- Cookies de análisis. Permiten al prestador el análisis vinculado a la navegación realizada por el usuario, con la finalidad de llevar un seguimiento de uso de la página web, así como realizar estadísticas de los contenidos más visitados, número de visitantes, etc.
- Cookies publicitarias. Permiten al editor incluir en la web, espacios publicitarios, según el contenido de la propia web.
- Cookies de publicidad comportamental. Permiten al editor incluir en la página web espacios publicitarios según la información obtenida a través de los hábitos de navegación del usuario.
Según lo dispuesto en el artículo 22.2 de la Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico (LSSI-CE), LA EMPRESA informa de las cookies utilizadas en nuestra website:
| Cookies Propias | Cookies de Terceros | Cookies de Sesión | Cookies de Persistentes | |
| Cookies técnicas | SI | SI | SI | SI |
| Cookies personalización | SI | SI | SI | SI |
| Cookies de análisis | NO | SI | SI | SI |
| Cookies publicitarias | NO | NO | NO | NO |
| Cookies de publicidad comportamental | NO | NO | NO | NO |
Google Analytics: Almacena cookies para poder elaborar estadísticas sobre el tráfico y volumen de visitas de esta web. Al utilizar este sitio web está consintiendo el tratamiento de información acerca de usted por Google. Por tanto, el ejercicio de cualquier derecho en este sentido deberá hacerlo comunicando directamente con Google.
Las cookies de Google Analytics, se almacenan en servidores ubicados en Estados Unidos y se compromete a no compartirla con terceros, excepto en los casos en los que sea necesario para el funcionamiento del sistema o cuando la ley obligue a tal efecto. Según Google no guarda su dirección IP.
Google Inc. es una compañía adherida a “Privacy Shiels” (escudo de privacidad) que garantiza que todos los datos transferidos serán tratados con un nivel de protección acorde a la normativa europea. Puede consultar información detallada a este respecto a través del siguiente enlace: https://support.google.com/analytics/answer/6004245.
Si lo desea puede utilizar el Complemento de inhabilitación para navegadores de Google Analytics a través de cuyas instrucciones pueden rechazarse las cookies analíticas de dicho servicio en todos los navegadores. Puede consultar más información al respecto en el siguiente enlace: https://tools.google.com/dlpage/gaoptout
CONFIGURACIÓN DE COOKIES
Al aceptar las cookies de nuestro Sitio Web, estará consintiendo el uso de las Cookies en las condiciones contenidas en la presente Política de Cookies. LA EMPRESA proporciona acceso a esta Política de Cookies en el momento del registro con el objetivo de que el usuario esté informado, y sin perjuicio de que éste pueda ejercer su derecho a bloquear, eliminar y rechazar el uso de Cookies en todo momento.
Dado que las Cookies no son necesarias para el uso de este Sitio Web, se pueden bloquear o deshabilitar activando la configuración del navegador, que permite rechazar la instalación de todas las cookies o de algunas de ellas. La práctica mayoría de los navegadores permiten advertir de la presencia de Cookies o rechazarlas automáticamente. Si se rechazan, se podrá seguir usando el Sitio Web, aunque el uso de algunos de sus servicios podrá ser limitado y por tanto la experiencia será menos satisfactoria.
A continuación, se indican los links de los principales navegadores y dispositivos para que se pueda disponer de toda la información para consultar cómo gestionar las cookies en cada navegador:
- Internet Explorer™: https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies
- Microsoft Edge™: https://privacy.microsoft.com/es-es/windows-10-microsoft-edge-and-privacy
- Safari™: https://support.apple.com/kb/ph17191?locale=es_ES
- Firefox™: http://support.mozilla.org/es/kb/cookies-informacion-que-los-sitios-web-guardan-en-?redirectlocale=en-US&redirectslug=Cookies
- Google™: https://support.google.com/chrome/answer/95647?hl=es&hlrm=en
- Opera™: https://www.opera.com/help/tutorials/security/privacy/
- Android: http://support.google.com/android/?hl=es
- Windows Phone: http://www.windowsphone.com/es-ES/how-to/wp7/web/changing-privacy-and-other-browser-settings
Para información adicional sobre cómo configurar las Cookies detallada por proveedor o administrar las preferencias, se puede visitar el portal Your Online Choices.
